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Indian Railways News 2015


Indian Railways launches the country's first customer complaint mobile app

          Bullet train

New Delhi, March 5, 2015: Indian Railways on March 3, 2015 became the first company in the country to provide customer complaint services on a mobile app besides providing the facility online by launching a complaint management system (Coms).

The Coms comprises the mobile app, an online portal backed by a centralised grievance redressal monitoring system and a mobile network messaging facility. "Passengers can also SMS their complaints on the mobile number," the railway authorities said in a statement.

 Indian Railways said the mobile app was launched on the Android platform and will be soon available in Windows phones. Railway Minister Suresh Prabhu on Monday said the app and the web portal will act as a suggestion forum as the complaint can be tracked once the supplicant registers with the app or online.

He said the railways welcome suggestions from people to further improve passenger services and valuable suggestions on this newly launched portal can be incorporated in all possible ways, if found suitable. Indian Railways said the mobile app was launched on the Android platform and will be soon available in Windows phones.

"Complaints will be provided with a unique complaint ID number (and) complainants can use the unique ID number to track progress of complaints," the authorities said.

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New Railway Minister Suresh Prabhu

         Suresh Prabhu

New Delhi, November 11, 2014 (PTI): Suresh Prabhu on Monday took over as the new Railway Minister and said rail safety and customer service would be his priorities, as he seeks to unleash the true potential of the transport behemoth. A 61-year-old banker-politician and a qualified Chartered Accountant, Suresh Prabhu returns to the Union Cabinet after having served in the Atal Behari Vajpayee government . During Vajpayee's tenure from 1998 to 2004, Prabhu was Industry Minister, Minister of Environment and Forests, Minister of Fertilizers & Chemicals, Power, Heavy Industry and Public Enterprises. Prabhu has represented the Rajapur Lok Sabha constituency in Konkan four times, from 1996 to 2009.

Suresh Prabhu, decided to severe ties with the Shiv Sena,just hours after he was inducted into Modi's cabinet. After 18 years with the Sena, he formally joined the BJP on Sunday, ahead of the swearing-in ceremony. Suresh Prabhu, who took oath as a Cabinet minister yesterday shortly after he joined BJP from Shiv Sena, replacing SD Sadananda Gowda who was shifted to the Law ministry in the reshuffle.

"The Prime Minister has decided that the condition (of railways) has to change. Our two focus areas will be customer service and railway safety as passenger safety is increasingly becoming an area of concern," he said.

Prabhu said the economy is also dependent on railways. Railways are an integrating factor for the economy and, "if we work in this direction we can propel economic growth," he said. With the public transporter having the largest workforce in the country, Prabhu said addressing their concerns  will also be high on his agenda as they are the driving force behind the railway's journey.


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